Terms of Service

Placeholder legal text. These Terms of Service have been drafted as a starting point and have not been reviewed or approved by a solicitor or qualified legal advisor. Do not rely on this page as a binding, enforceable contract until it has been reviewed by a qualified legal advisor and updated with your organisation’s actual registered details, pricing, and service commitments.

1. Acceptance of these terms

By accessing or using the Snap website or service (“the Service”), you agree to be bound by these Terms of Service. If you do not agree to these terms, you should not use the Service. These terms apply alongside our Privacy Policy, which explains how we handle personal data.

2. Description of the service

Snap is a document intelligence platform that reads, categorises, validates, and prepares invoices, receipts, and supplier statements for accounting workflows, for use by accounting firms, bookkeepers, and businesses. [Placeholder — expand with specific service commitments, uptime expectations, and any service-level agreement once finalised.]

3. Your responsibilities

When using the Service, you agree to:

• provide accurate information when registering for or enquiring about the Service;
• keep any account credentials secure and confidential;
• only upload documents you have the right to process, and comply with applicable data protection law in respect of any personal or client data contained in those documents; and
• not use the Service for any unlawful purpose or in a way that could damage, disable, or impair it.

4. Payment and subscription terms

[Placeholder — all figures on the Pricing page are provisional and not yet finalised; do not treat the wording below as final commercial terms.] Snap is offered on a subscription basis across multiple tiers (see the Pricing page for current tier names and indicative features). Subscriptions are billed on a recurring basis for the plan selected, and continue until cancelled. We reserve the right to change our pricing or plan structure, with reasonable advance notice to existing subscribers before any change takes effect on their account.

5. Limitation of liability

[Placeholder — a solicitor should draft this section specifically; the wording below is illustrative only.] To the maximum extent permitted by law, Snap is provided on an “as available” basis, and we do not guarantee that document processing will be error-free. We are not liable for any indirect, incidental, or consequential loss arising from your use of the Service, including loss of profits or data, except where such liability cannot be excluded under applicable law (for example, liability for death, personal injury, or fraud).

6. Termination

You may cancel your subscription at any time in accordance with the cancellation process made available to you. We may suspend or terminate your access to the Service if you materially breach these terms, including non-payment, and we will make reasonable efforts to notify you before doing so except where immediate suspension is necessary (for example, to protect the security of the Service or other users).

7. Governing law

These terms are governed by the laws of England and Wales, and any dispute arising from them will be subject to the exclusive jurisdiction of the courts of England and Wales.

8. Contact us

For any question about these terms, contact us at [email protected].