Privacy Policy

Placeholder legal text. This Privacy Policy has been drafted as a starting point and has not been reviewed or approved by a solicitor or qualified legal advisor. Do not rely on this page as compliant with UK GDPR, the Data Protection Act 2018, or PECR until it has been reviewed by a qualified UK legal advisor and updated with your organisation’s actual details, registered company name, and data-processing arrangements.

Who we are

Snap (“we”, “us”, “our”) is a document intelligence platform for UK accounting firms and bookkeepers, provided by [Lucibook Ltd — confirm exact registered company name and company number]. Our registered address is 86 Riverside Quarter, London, SE1 9RT, United Kingdom.

This policy explains what personal data we collect when you visit this website or use our service, why we collect it, how long we keep it, who we share it with, and the rights you have over it.

What data we collect

We collect the following categories of personal data:

• Contact and enquiry data — when you submit the Contact form or the “Book a demo” form, we collect your name, email address, and any company name, message, or other information you choose to provide.
• Analytics data — if analytics tooling such as Google Analytics (via Google Site Kit) is active on this site, we may collect information about how you use the site, including pages visited, time on page, approximate location, device and browser type, and referring site. This only happens with your consent, given through the cookie banner — see “Cookies” below.
• Technical data — basic server log data (such as IP address and browser user agent) may be recorded automatically for security and site-reliability purposes, regardless of consent, since this is necessary to operate the site.

How we use your data

We use the data described above to:

• respond to enquiries and demo requests submitted through our forms;
• operate, maintain, and improve this website and our service;
• understand how visitors use the site, where analytics consent has been given; and
• meet our legal and regulatory obligations.

Our legal basis for processing contact/enquiry data is legitimate interest (responding to your enquiry) and, where you go on to become a customer, performance of a contract. Our legal basis for analytics data is your consent, which you can withdraw at any time — see “Cookies” below.

Data retention

[Placeholder — confirm actual retention periods.] As a starting point: enquiry and contact-form data is typically retained for no longer than is necessary to respond to your enquiry and for a reasonable follow-up period afterwards (suggested default: 24 months from last contact, then deleted or anonymised). Analytics data is retained according to the retention settings of the analytics tool in use.

Who we share your data with

We share personal data with the following categories of third-party processor, strictly to enable us to run this website and respond to enquiries:

• Email delivery provider — form submissions and notification emails are sent via FluentSMTP, which routes outgoing mail through [insert the specific SMTP/email API provider once FluentSMTP is connected to one, e.g. SMTP.com, Mailgun, Amazon SES, or similar].
• Analytics provider — where active and consented to, Google Analytics (via Google Site Kit), operated by Google Ireland Limited. See Google’s own privacy policy for how Google processes this data.
• Hosting provider — this website and its data are hosted by [insert production hosting provider name and location once confirmed].

We do not sell personal data, and we do not share it with any third party for their own marketing purposes.

Your rights under UK GDPR

Under the UK General Data Protection Regulation and the Data Protection Act 2018, you have the right to:

• access the personal data we hold about you;
• correct inaccurate or incomplete personal data;
• request deletion of your personal data, in certain circumstances;
• request that we restrict or object to certain processing; and
• request a portable copy of the data you have provided to us.

To exercise any of these rights, contact us using the details below. You also have the right to complain to the UK Information Commissioner’s Office (ICO) at ico.org.uk if you believe we have not handled your data correctly.

Cookies

This site uses a cookie consent banner to ask for your permission before setting any cookie that isn’t strictly necessary for the site to function — including analytics cookies. You can change your cookie choices at any time; see the cookie categories and controls presented in the consent banner for full detail on what each category covers.

Contact us

For any question about this policy, or to make a data access, correction, or deletion request, contact us at [email protected].